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News

4/1/2012

Köln Bonn Airport - Complaint Management

 Cologne/Bonn Konrad Adenauer airport EDDK enforces Arconda AG's complaint management. The software tool guarantees the realisation of the latest requirements in the field of PRM (person with reduced mobility) and automates the detection and handling workflow throughout the company.  A comprehensive report management system and the realisation of data protection requirements are a matter of course. The software module "complaints management" extends the functionality of eControl aviation, which is used at the Cologne/Bonn location as shift report tool in all operational units and for the support of different specialist departments (environmental management, claims processing, etc.)
 
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